• ‍Last updated: 1 September 2026

    Welcome to NORTH TABLE. By placing an order through our website, you agree to the following Terms & Conditions.

    We want your experience with North Table to be simple, enjoyable and transparent. If you have any questions about these Terms & Conditions, please contact us before placing your order.

    1. ABOUT NORTH TABLE

    North Table is a small-batch, handcrafted food business based in Sydney, NSW.

    Our products are prepared in small batches and may vary slightly in appearance, colour, shape and decoration. These natural variations are part of the handmade character of our products and do not affect their quality.

    Product photographs are provided for illustration. While we make every effort to ensure that products are presented accurately, the appearance of individual products may vary slightly from photographs.

    Prepared in a Professional Shared Kitchen

    North Table products are handcrafted in a professionally managed shared kitchen in Sydney. We prepare our products in small batches, following appropriate food-safety and hygiene practices and taking care with the handling, preparation and packaging of every order.

    2. PRODUCTS & INGREDIENTS

    We provide a description and ingredient information for each product on our website.

    Customers are responsible for reading the product description, ingredient list and allergen information before ordering.

    NORTH TABLE products are prepared in a commercial kitchen approved by the relevant local council. As the kitchen is a shared commercial facility, other food products and ingredients are also prepared on the premises. This may include ingredients containing wheat/gluten, eggs, milk, soy and various tree nuts. We take appropriate care in food preparation, cleaning and handling; however, we cannot guarantee that products are completely free from traces of allergens.

    We do not recommend relying solely on website descriptions when you have a serious food allergy.

    3. ORDERS

    Orders can be placed through the North Table website or by contacting us directly.

    Weekly orders

    Our standard weekly ordering schedule is:

    Orders placed by Wednesday COB
    → Delivery on the following Saturday.

    Orders placed after Wednesday COB
    → Delivery on Saturday of the following week.

    Because our products are handmade in small batches, we may have limited production capacity. An order is considered accepted once we have confirmed the order and payment has been received.

    For special occasions or larger orders, please contact us in advance to discuss availability.

    4. MINIMUM ORDER

    The minimum order value is:

    $50

    The minimum order applies to the value of products ordered and does not include optional gift wrapping or any applicable delivery charges.

    5. PRICES & PAYMENT

    All North Table product prices are displayed in Australian dollars (AUD) unless otherwise stated.

    Customers may make payment using a foreign currency, where this payment option is supported by the payment provider.

    When payment is made in a foreign currency, the applicable exchange rate and the final amount charged may be determined by the customer's bank, card issuer or payment service provider. Any currency conversion fees, international transaction fees or other charges imposed by the customer's bank or payment provider are the customer's responsibility.

    The price applicable to your order is the price displayed at the time the order is placed.

    Payment must be received before an order is prepared, unless otherwise agreed with North Table.

    North Table reserves the right to change product prices from time to time. Any price change will not affect an order that has already been confirmed and paid for.

    6. DELIVERY

    Free local delivery

    Free delivery is available for orders of $50 or more within 20 km of West Ryde, NSW.

    For addresses outside this area, please contact us before placing your order to discuss delivery availability and any applicable delivery charge.

    Delivery arrangements may vary during particularly busy periods, including Mother's Day, Father's Day, Christmas, Easter.

    We plan to apply special delivery arrangements during these periods as follows, and we will advise customer if any changes:

    • Mother's Day (Saturday and Sunday delivery)

    • Father's Day (Saturday and Sunday delivery)

    • Christmas (Every day for 1 week prior to Xmas Day, plus on Xmas Day)

    • Easter (Every day for 1 week prior to Easter Monday, plus on Easter Monday)

    Delivery dates

    We will make every reasonable effort to deliver your order on the agreed date.

    Delivery times may be affected by traffic, weather, unforeseen events or other circumstances outside our reasonable control.

    If you require delivery at a specific time, please contact us before placing your order. Specific delivery times cannot be guaranteed unless expressly agreed with North Table.

    7. RECEIVING YOUR ORDER

    Please ensure that the delivery address and contact details provided with your order are correct.

    If nobody is available to receive the order, we may leave the order in a suitable location where reasonably possible, or contact the recipient/customer to arrange an alternative.

    For food safety reasons, customers are responsible for ensuring that food is collected or received promptly and stored according to the storage instructions provided.

    North Table is responsible for the food until it is received by the customer or intended recipient.

    8. BIRTHDAY & SPECIAL OCCASION GIFTS

    Birthday Cookie Gift Boxes can be delivered on a day of your choice, subject to prior arrangement and availability.

    Please contact us before ordering if you require delivery on a particular date.

    For Mother's Day, Father's Day, Christmas and Easter, special ordering deadlines and delivery arrangements may apply.

    9. GIFT ORDERS

    You may order a North Table gift for delivery directly to another person.

    When placing a gift order, please ensure that you provide:

    • recipient's full name

    • complete delivery address

    • recipient's contact telephone number where appropriate

    • requested delivery date

    • any personal message you would like included

    The person placing the order is responsible for providing accurate delivery information.

    10. GIFT WRAPPING

    Gift wrapping is available for an additional $5 per cookie gift box, unless otherwise stated.

    Our gift wrapping includes decorative wrapping and a ribbon or other suitable finishing detail.

    Wrapping styles may vary depending on availability and occasion.

    If you would like a particular colour or style, please contact us before placing the order and we will do our best to accommodate your request.

    11. CANCELLATIONS & CHANGES TO ORDERS

    Because North Table products are made to order and prepared in small batches, please contact us as soon as possible if you need to change or cancel an order.

    We will make reasonable efforts to accommodate changes where production has not yet commenced.

    Once an order has entered preparation or production, cancellation or changes may not be possible.

    This policy does not limit any rights you may have under the Australian Consumer Law.

    12. REFUNDS, RETURNS & CONSUMER GUARANTEES

    We want you to be happy with your North Table purchase.

    Because our products are food items, we generally cannot accept returns simply because a customer has changed their mind.

    However, this does not affect your rights under the Australian Consumer Law.

    Australian Consumer Law consumer guarantees apply to online purchases. These rights cannot be excluded or removed by our Terms & Conditions.

    If a product has a problem, is not of acceptable quality, does not match its description or otherwise fails to meet a consumer guarantee, please contact us as soon as possible.

    Depending on the circumstances and the nature of the problem, you may be entitled to a replacement, refund or other remedy under Australian Consumer Law.

    Problems with your order

    If there is a problem with your order, please contact us promptly and provide:

    • your order number

    • description of the problem

    • photographs where relevant

    • photographs of the packaging where relevant

    We will assess the issue and work with you to find an appropriate resolution.

    13. DAMAGED PRODUCTS

    If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

    Please retain the packaging and take photographs of the product and packaging, as these may assist us in assessing the issue.

    We will consider the circumstances and, where applicable, provide a remedy in accordance with Australian Consumer Law.

    14. FOOD STORAGE & FRESHNESS

    Our products are handmade without unnecessary mass-production processes and may have different storage requirements depending on the product.

    Customers should follow the storage and best-before/use-by information supplied with the product.

    Once the product has been delivered, the customer is responsible for storing the food appropriately and following any storage instructions.

    15. ALLERGIES & DIETARY REQUIREMENTS

    North Table takes allergen information seriously.

    Allergen Information
    Our products are prepared in a shared kitchen where ingredients including wheat/gluten, eggs, milk, soy and various tree nuts are handled. While we take appropriate care to minimize cross-contact, we cannot guarantee that products are completely free from traces of allergens.

    Customers with severe allergies should contact us before ordering to discuss the product and potential cross-contact risks.

    North Table cannot accept responsibility for an allergic reaction where the relevant allergen information has been provided and the customer has chosen to consume the product.

    Nothing in this section limits any rights or obligations that cannot legally be excluded.

    16. PRODUCT AVAILABILITY

    Our products are handcrafted in small batches and availability may therefore vary.

    We reserve the right to substitute an ingredient, flavour, decoration or product where necessary due to availability, provided that the substitution does not materially alter the product ordered.

    Where a material substitution is necessary, we will contact the customer where reasonably possible.

    17. PHOTOGRAPHS & PRODUCT PRESENTATION

    We make every effort to ensure that our photographs accurately represent our products.

    Because our products are handmade, individual cookies, cakes, gift boxes and decorations may differ slightly from photographs.

    Packaging, ribbon colours, decorations and tea varieties may also vary depending on availability.

    18. WEBSITE INFORMATION

    We make reasonable efforts to ensure that information on the North Table website is accurate and current.

    However, occasional errors, omissions or changes may occur.

    We reserve the right to correct errors and update product information, pricing, availability and descriptions.

    19. PERSONAL INFORMATION

    When you place in order, we may collect information necessary to process and deliver your order, including your name, contact details, delivery address and payment-related information.

    We will handle personal information in accordance with our Privacy Policy.

    20. INTELLECTUAL PROPERTY

    All North Table branding, logos, photographs, product descriptions, written content, designs and other website materials are owned by or licensed to North Table unless otherwise stated.

    ‍ You may not reproduce, copy, modify, distribute or use North Table content for commercial purposes without our prior written permission.

    21. EVENTS OUTSIDE OUR CONTROL ‍

    We will make reasonable efforts to fulfil your order.

    However, we are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, road closures, accidents, delivery disruptions, government restrictions, or other unforeseen events.

    Where such an event affects your order, we will contact you and make reasonable efforts to find an alternative arrangement.

    22. GOVERNING LAW

    These Terms & Conditions are governed by the laws of New South Wales, Australia.

    Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified under applicable Australian law.

    23. AUSTRALIAN CONSUMER LAW

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

    You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

    You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    24. CONTACT NORTH TABLE

    If you have any questions about these Terms & Conditions, an order, delivery, ingredients or a product, please contact us.

    NORTH TABLE
    45 Marsden Road, West Ryde 2114, NSW, Australia

    Phone: 044 77 44 257
    Email:north-table@outlook.com
    Website: northtable.com.au
    Instagram: @northtable